Libraries are more than just buildings filled with books and computers; they are dynamic community hubs where diverse individuals come together to learn, explore, and connect. From front-desk interactions to behind-the-scenes teamwork, effective communication and collaboration are essential for both library staff and users. But with different personality styles at play, misunderstandings and conflicts can arise. This is where the DISC model becomes a game-changer.
At The DISC Agency, we help organisations, including libraries, use DISC to better understand themselves and others, improve teamwork, resolve conflicts, and enhance user engagement. John Wright, Senior Partner explores how DISC can transform the library environment.
Understanding DISC in the Library Setting
The DISC model categorises behavioural styles into four main types:
- Dominance (D): Direct, results-oriented, and decisive.
- Influence (I): Outgoing, people-focused, and enthusiastic.
- Steadiness (S): Supportive, patient, and cooperative.
- Compliance (C): Analytical, detail-oriented, and systematic.
Every librarian, support staff member, and patron will display a mix of these styles, influencing how they communicate, handle tasks, and respond to challenges.
How DISC Benefits Library Teams
- Understanding Ourselves and Others
By recognising their own DISC style, librarians and staff gain insight into their strengths, blind spots, and communication preferences. For instance, a highly compliance (C) librarian might focus on precision and accuracy but struggle with highly social or fast-paced interactions. Meanwhile, an influential (I) staff member thrives on engagement and conversation but may need support with detailed procedures. Understanding these differences leads to greater self-awareness and mutual respect.
- Strengthening Teamwork and Collaboration
Library teams are often made up of diverse personalities. When staff members understand their colleagues’ DISC styles, they can adapt their approach to enhance collaboration. For example:
- A dominant (D) team member may push for efficiency, while a steadiness (S) colleague values a more methodical approach. Knowing this helps balance urgency with thoroughness.
- An influential (I) librarian may bring energy and creativity to projects, while a compliant (C) teammate ensures quality and accuracy. Together, they create well-rounded solutions.
- Conflict Resolution and Workplace Harmony
Differences in communication styles can sometimes lead to friction. DISC provides a framework for navigating disagreements constructively:
- A dominant (D) individual might come across as too direct, which can unsettle steadiness (S) or compliant (C) personalities who prefer a softer approach. Recognising this allows for adjustments in tone and delivery.
- A compliant (C) staff member may get frustrated with an influential (I) colleague’s more spontaneous, less structured approach. DISC helps both parties appreciate their differences and find common ground.
- Enhancing Conversations with Library Users
Librarians interact with a wide range of people daily—students, researchers, casual readers, and community members. Understanding DISC helps tailor interactions to better serve users’ needs.
- Dealing with a high-D user? Be direct, efficient, and solution-focused. They appreciate quick, confident service.
- Engaging with an I-type patron? Show enthusiasm, be conversational, and make recommendations in an engaging way.
- Assisting an S-style visitor? Offer patience, reassurance, and a friendly approach to create a comfortable experience.
- Helping a C-personality researcher? Be prepared with detailed information, accuracy, and logical explanations.
Creating a DISC-Informed Library Culture
To maximise the benefits of DISC, libraries can:
- Conduct DISC training workshop sessions for staff to build awareness and adaptability.
- Use DISC principles in team meetings to improve communication and productivity.
- Apply DISC insights to customer service strategies, ensuring staff adjust their approach based on user preferences.
By integrating DISC into the library environment, staff can foster a more cohesive team, reduce workplace stress, and create a more inclusive, engaging experience for patrons. The result? A library that not only functions smoothly behind the scenes but also thrives as a welcoming space for the community.
At The DISC Agency, we specialise in helping organisations like yours harness the power of DISC. If you’re ready to bring better teamwork, communication, and user experience to your library, get in touch with us today! We specialise in offering half day onsite workshops tailored to your library across Australia.
Contact us on 1300 690 469 or support@thediscagency.com.au
Download a free sample DISC Profile here.
Download a free sample DISC Behavioural Team Report here.
