In today’s hyper-competitive business environment, outstanding customer service isn’t a luxury—it’s a necessity. Whether you’re managing a large contact centre, a retail chain, or a boutique professional service firm, your people are the face of your brand. That’s why understanding the behavioural style of each team member is the key to creating service excellence.
At The DISC Agency, we use the TTISI DISC Customer Service Profile to help organisations build, support and scale customer service teams with confidence. Whether you’re onboarding new hires or developing existing team members, this assessment provides powerful insights that create happier staff and more loyal customers.
What Is the TTISI DISC Customer Service Profile?
The TTISI DISC Customer Service Profile is a behavioural assessment designed specifically to uncover how team members approach customer interactions. It combines the four core DISC dimensions—Dominance, Influence, Steadiness, and Compliance—with customer-specific insights to help team members:
- Understand how they naturally interact with customers
- Learn how others perceive them under pressure
- Recognise the communication styles of different customer types
- Adapt their approach to meet individual customer needs
What makes this profile truly unique is its real-world application. It doesn’t just show you who someone is—it shows you how to use that knowledge in live customer scenarios.
Why Use This Profile with Your Current Team?
Even high-performing teams have blind spots. The TTISI DISC Customer Service Profile highlights individual strengths while addressing growth areas through practical tools and visual feedback, such as the Success Insights® Wheel and Behavioural Continuum.
Here’s how it helps current customer service professionals:
✅ Boosts Emotional Intelligence
By learning how their behaviour changes under stress or fatigue, team members gain valuable self-awareness, helping them manage difficult customer interactions more calmly and confidently.
✅ Improves Communication and Conflict Resolution
The report outlines how to flex communication styles to suit different types of customers, from fast-paced decision-makers to reserved, detail-focused clients.
✅ Enhances Team Collaboration
When used across the whole team, the profile provides a common language for understanding one another, creating a stronger, more connected workplace culture.
✅ Identifies Strengths and Coaching Opportunities
Managers can use the profile to identify individual coaching needs or development plans tailored to real customer scenarios.
A Powerful Tool for Onboarding New Team Members
Onboarding is one of the most critical moments in a new hire’s journey—and the DISC Customer Service Profile gives you an edge right from the start.
🟦 Faster Integration
New hires understand how they fit into the existing team dynamic and how their style compares to others. This fast-tracks confidence and communication.
🟩 Clear Expectations
Managers can instantly see how to best support the new hire, from preferred feedback styles to potential stress triggers and motivators.
🟨 Immediate Customer Readiness
Because the profile teaches interaction strategies for different customer types, new employees can adapt their approach from day one—minimising costly mistakes and improving first impressions.
Customer Service Workshops That Make the Difference
While the profile is powerful on its own, its real magic happens when it’s used as part of a facilitated Customer Service Excellence Workshop.
These workshops combine DISC theory, practical customer service scenarios, and live debriefs of each team member’s report. The result? Engaged staff who:
- Understand and value their unique customer service style
- Learn to adapt communication to satisfy every customer
- Build trust, consistency, and empathy into every interaction
Our DISC workshops are interactive, energising, and filled with lightbulb moments. Participants walk away with practical skills and a deeper understanding of themselves and their customers.
The Bottom Line: Better Service = Better Business
At The DISC Agency, we’ve seen how the TTISI DISC Customer Service Profile transforms teams—whether they’re answering phones, managing clients, or handling frontline enquiries. By building behavioural awareness and customer adaptability into your team culture, you create a foundation for exceptional service and long-term customer loyalty.
Whether you’re onboarding new staff or re-energising your current team, the TTISI DISC Customer Service Profile is the tool that drives results.
Want to Learn More?
Contact us today to request a sample report or download from the link below, book a discovery call, or schedule a Customer Service Excellence Workshop for your team.
Call 1300 690 469
📩 support@thediscagency.com.au
🌐 www.thediscagency.com.au
Free Sample Download – DISC Customer Service Profile
Price $150 plus GST.
