In the fast-paced retail world, those in customer-facing roles and their managers must excel in “people smarts.” With today’s customers having unprecedented access to online information and competitors, their expectations are higher than ever.
If you’ve been in business for a while, you’ve likely experienced poor customer service at some point. Excellent customer service is vital; it can make or break an organisation. You may have a fantastic product, a stellar office, and a superb sales team, but without a great customer service team, customers won’t return. Understanding why different customers behave and communicate the way they do can help your customer service team assist customers more effectively and prevent negative experiences and bad reviews.
Assessments can significantly enhance relationships in a customer service environment.
The DISC sales profile is a simple, cost-effective, and reliable tool that helps customer service staff improve their interactions with customers. It can be seamlessly integrated into any customer service setting. The DISC sales profile aims to increase self-awareness, behavioural flexibility, and a better understanding of how to communicate with different types of customers.
The DISC Agency offers half-day Customer Service Excellence Workshops focused on psychological profiling using DISC, or a full-day workshop that incorporates DISC in the morning session and includes advanced communication skills, understanding the customer journey, and handling angry or upset customers to complete the full day.
Download our sample DISC Sales Profile to see the transformative power of these reports and how they can change the way your staff perceive human behaviour.
To learn more how we can help your organisation, please contact us at 1300 690 469 or support@thediscagency.com.au
